At MiMi Flix (mimiflix.com), we strive to provide a seamless and enjoyable user experience. However, we understand that disputes may arise from time to time. This Dispute Resolution Policy outlines the process for resolving disputes between users (“Users”) and MiMi Flix (“Platform”), which offers only eBooks and digital products, excluding any kind of online video viewing or streaming services.
1. Contact Customer Support
The first step in resolving any dispute is to contact MiMi Flix’s Customer Support team. Users can reach out to us via email at cc@mimiflix.com. We encourage Users to provide detailed information about the dispute, including:
- A description of the issue.
- Relevant documentation (such as receipts or account details).
2. Investigation and Response
Upon receiving a dispute, MiMi Flix will investigate the matter promptly. This may involve:
- Reviewing account activity.
- Reviewing transaction records.
- Evaluating communications between Users and the Platform.
We aim to provide an initial response acknowledging the receipt of the dispute within 3 business days.
3. Resolution Process
Depending on the nature of the dispute, MiMi Flix will work diligently to reach a fair and amicable resolution. This may involve:
- Mediation
- Negotiation
- Other methods aimed at achieving mutual satisfaction
Our goal is to resolve disputes in a timely manner, ensuring a positive experience for all involved.
4. Escalation
If a satisfactory resolution cannot be reached through the initial contact and investigation, Users may request escalation to a supervisor or designated escalation point within MiMi Flix’s Customer Support team. To escalate the issue, Users should:
- Submit a written request.
- Detail the reasons for the escalation.
- Provide any additional relevant information.
5. Final Decision
MiMi Flix will make its best efforts to reach a final decision within a reasonable timeframe after escalation. This will involve considering all available information and relevant policies. The decision reached by MiMi Flix will be final and binding.
6. Contact Information
For inquiries regarding this Dispute Resolution Policy or to initiate a dispute, please contact us at:
