Introduction
MiMi Flix (“we”, “us”, “our”) is dedicated to providing high-quality support services to ensure a seamless experience for our users. This Support Policy outlines the support services offered for users of MiMiFlix.com, which offers only eBooks and digital products, excluding any form of video viewing or streaming.
Support Services
- Types of Support
We offer the following types of support to assist users with their inquiries and issues:
- Technical Support: Assistance with technical issues related to accessing and using our website and digital products.
- Account Support: Help with account-related inquiries, such as login issues, password resets, and account management.
- Billing Support: Support for billing inquiries, payment issues, and managing digital product purchases.
- Content Support: Assistance with accessing, downloading, and managing our digital products, including eBooks and other digital content.
Methods of Support
Users can contact our support team through the following methods:
- Email Support: Reach out to us at cc@mimiflix.com for all types of support inquiries.
Response Times
- Standard Response Times
We strive to respond to all support inquiries as promptly as possible. Our standard response times are as follows:
- Email Support: We aim to respond to email inquiries within 24-48 hours during our business hours.
- Business Hours
Our support team operates during the following business hours:
- Monday to Friday: 9:00 AM to 6:00 PM (Local Time)
- Weekends and Holidays: Limited support, with responses provided as soon as possible on the next business day.
Support Scope
- In-Scope Support
We provide support for issues directly related to the use of MiMi Flix services, including:
- Accessing and using the website and its features.
- Troubleshooting issues related to downloading and accessing eBooks or other digital products.
- Managing user accounts and resolving login or account management issues.
- Resolving billing and payment inquiries related to digital product purchases.
- Out-of-Scope Support
The following are not covered by our standard support services:
- Issues related to third-party websites or services linked from MiMi Flix.
- Technical support for non-MiMi Flix software or hardware.
- Customization or modification of content beyond what is provided on our platform.
Escalation Process
- Escalation
If a support inquiry requires escalation, our support team will forward the issue to the appropriate department or specialist. We aim to resolve escalated issues as quickly as possible and will keep the user informed of the progress.
- Follow-Up
We may follow up with users after resolving a support inquiry to ensure satisfaction and gather feedback to improve our support services.
Changes to This Policy
- Policy Updates
MiMi Flix reserves the right to update or modify this Support Policy at any time to reflect changes in our support practices or user needs. We encourage users to review this policy periodically for updates. Continued use of MiMi Flix after any such changes constitutes acceptance of the updated Support Policy.
Contact Us
If you have any questions or concerns about this Support Policy or need assistance, please contact us at:
Email: cc@mimiflix.com
